退款政策

We cannot accept returned foods or beverages. If you are not satisfied, please contact us anytime so we can make things right. 

For immediate attention, you can contact us at Poneill.lao@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to resolve any issues is to contact us immediately at poneill.lao@gmail.com

 

Refunds
If you are not satisfied with your purchase, please contact us at poneill.lao@gmail.com to discuss refund or replacement. We greatly appreciate your business and your opinion counts!